How it works
- Tell us about the plantEquipment, make, fault or project, and where the building is.
- We match a specialistAn independent contractor who works on that equipment in your city.
- They contact you directlyYou get a visit or quote from them. No cost or obligation from us.
Common chiller faults
Most breakdowns fall into a handful of patterns. The fault code on the chiller controller usually tells a technician which one before they arrive.
- High head pressure trips: fouled condenser coils or tubes, failed condenser fans, or a cooling tower problem on water-cooled plant.
- Low pressure or low refrigerant trips: usually a refrigerant leak that needs finding and repairing before recharging.
- Flow switch trips: a pump fault, blocked strainer, closed valve or air in the chilled water or condenser water loop.
- Freeze protection trips: low water temperature or low flow through the evaporator.
- Compressor faults: overloads, oil problems, bearing failures, and bearing or drive faults on magnetic-bearing compressors.
- Controller, sensor and VSD faults: a failed sensor or drive can stop an otherwise healthy machine.
What to send with your enquiry
The more the technician knows up front, the more likely they arrive with the right parts.
- Make, model and serial number from the chiller nameplate
- The fault code or alarm shown on the controller (a photo is fine)
- Air-cooled or water-cooled, and how many chillers are on site
- What the building is and what the chiller serves
- When the problem started and anything that changed before it
Who does the work
Repairs are carried out by independent commercial HVAC contractors, not by Chiller Connect. Anyone handling refrigerant in Australia needs a refrigerant handling licence, and the business needs a refrigerant trading authorisation. Ask the contractor for both.
Chiller repair by city
Questions
How quickly will someone contact me?
We aim to pass your enquiry to a specialist within one business day, and sooner when equipment is down. The specialist contacts you by phone or email to arrange a visit or quote.
What does Chiller Connect cost?
Nothing. The specialist quotes you directly and you decide whether to go ahead. If you do, the contractor pays us a referral fee. It is never added to your quote as a separate line.
Can you help with an old or obsolete chiller?
Often, yes. Many older chillers can be kept running with rebuilt or compatible parts. If a repair no longer makes sense, the same specialist can price a replacement so you can compare.